Broker FAQs

For your convenience, we’ve listed the answers to some of our most frequently asked questions.

Who do I contact if I have a question about my client’s plan?
You may contact your client's dedicated Client Account representative for specific questions regarding your client’s plan or
log in to Nova’s secure Employer Information Center. Or call (716) 932-5000 or 800-999-5703.

What services does Nova provide?
For an overview of our extensive portfolio of offerings, visit our
Products & Services page.

How does Nova partner with brokers and consultants to better serve clients?
To learn more about the benefits of partnering with Nova, contact the Sales Department at (716) 932-5105 or e-mail