Benefits of Joining Nova's Team
Our Culture
We work hard and have fun. We focus on deadlines and client service while also enjoying obscure celebrations, like National Pet Day. From March Meme Madness and “Unplugged” company-wide monthly meetings to gratitude campaigns and ice cream surprises, we show our associates appreciation every day. There’s plenty of opportunity to get involved and become empowered through our associate-led committees. Individually, the committees offer a cross-functional opportunity for associates to build relationships with each other and their offerings help make Nova a great place to work year after year. We’re so friendly, it’s awkward. Some people even say their coworkers feel like family - but that may be because we have a number of associates who are actually family. Read some of their stories here.
Company-Wide Commitment to Our Values
Built on our core values, we have a company culture that values working together to deliver the best possible results. Associates are empowered to support collaboration and innovation to deliver on our Brand Promise. Our connected organization focuses on these priorities: expanding associate knowledge, creating internal efficiencies, optimizing health plan trends and increasing customer satisfaction.
Alyssa Juda
Client Account Manager
"They truly appreciate every associate. This has been a constant as Nova continues to grow and even with the transition to a hybrid setting."
Tatia Sheppard
Chief Clinical Officer
" Nova is truly the best professional journey I have taken. The mission and purpose make me feel that my contributions are important to the company's continued success. "
Michael Durwald
Client Account Manager
"I enjoy knowing that the work I do helps others. I enjoy that I am able to help our clients and members everyday."
Dawn Napierski
Training Specialist
"Without great leadership, I wouldn't be where I am today. Nova Leaders have listened, supported, and given me opportunities to achieve my goals."
Marisa Lucas
Care Systems Configuration Administrator
"People are caring and many coworkers have now become family to me. I consider Nova a great place to work because the company cares about and supports its employees."
Shara Leveille
Claims Manager
"The culture is what makes Nova a special place to be. It is a family environment where people genuinely care about others and always come together as a team."
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Compensation, Benefits & Opportunities
Nova has built, attracted, and retained an expert workforce focused on customized health solutions. As part of our hiring process we believe in promoting from within and offer our associates competitive salaries and benefits. As a Nova associate, work life balance includes a focus on quality of life along with a challenging and satisfying work environment. Additional benefits include:
401k with employer match
Associate community giving program
Medical, dental, and vision coverage
Education assistance
Flexible hours & work life balance
Generous paid time off
- Competitive salaries
- Life insurance
- Flexible spending accounts
- Paid holidays
- "Dress for your day" dress code
- Virtual work with onsite capabilities
- Office-based fitness center
- Leadership development
- Associate engagement committee
- Associate-led wellness committee
- Diversity council
- Opportunities for growth
Dedication to the Community
Nova associates love to give back. Last year, we raised nearly $15,000 for charitable organizations. The compassionate hearts of Nova associates are also innovative, flexing to pivot to the circumstances laid before them honoring previous charitable commitments while also adopting new opportunities to make a positive impact in the lives of others. Additionally, Nova’s associate-led committee, Nova in the Neighborhood, organizes events and activities for associates to support small businesses and non-profits throughout Western New York. As a part of the Independent Health family of companies, we also have the opportunity to volunteer as RedShirts, making a difference in the communities we serve through multiple programs and events.
We’re People, People
At Nova, we’re proud to serve as plan management partners for our clients and as care navigators for their members. Our clients are at the center of everything we do, every decision we make, and every option we consider. We’re solutions people informed by data but driven by a passion for helping people live better. We believe the best solutions are built together, and the best experiences start with passion, fueled by diverse backgrounds and perspectives. As you'll see during our hiring process we are committed to a diverse and inclusive work environment, where our associates are empowered to be their authentic selves. Our differences lead to innovation and together we strive to exceed our clients’ expectations and create a positive, lasting member experience.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Read additional EEO/AAP information.