A TPA with a Mission: Creating Paths to Innovative Health Plans
Award-Winning Health Care Customer Service
Nova is a winner in the 2024 Stevie Awards for Sales & Customer Service. Honored in the contact center category, Nova’s customer service team was recognized for our caring, empathetic approach and focus on employee culture and retention, which is reflected in our high level of service delivery, with consistently low average speed of answer rates, high audit scores and client satisfaction ratings of above 90%.
A Bright Example in the Employee Benefits Business
Nova was honored in the 2022 BenefitsPRO LUMINARIES awards program, which celebrates top benefits professionals and organizations striving to transform and humanize the benefits business and set a bright example within the industry. Nova was recognized in the category of Education & Communication for our commitment to helping employers understand their self-insurance benefits and guiding members on their health care journeys.
Experienced, Award-Winning Employee Benefit Services
With more than 40 years of experience, we are a third party administrator that cares. We see the people that health plans serve and the businesses they support — and we partner with them on their path to better insurance benefits.
When it comes to health plans, we don’t believe one size fits all. That’s why we operate outside of the box to find solutions that others simply won’t consider for a variety of self-insured health plan needs — medical, dental, vision, COBRA, reimbursement account administration and private-labeled partnerships.
Every aspect of our business aims to take the complex out of a complicated health care system for insurance brokers, our clients, and their members. We prioritize service and solutions that are both personal and personalized.
You don’t have to take our word for it. Our results, awards and accreditations speak for themselves.
Delivering Better Health Outcomes at Lower Plan Costs
As part of our commitment to helping employers improve health plan performance and reduce health care spend, we believe transparency is critical. That's why it's important to have our service reviewed and verified by an independent third party, the Validation Institute. Their review of Nova's performance results confirmed we delivered both cost savings - annual rate increases that are lower by half than a national benchmark - and positive health care out comes - below-average admissions and emergency room visits for common chronic disease for our clients. This affirms our dedication to the people health plans serve and the businesses they support.