Our People Make Nova, Nova
At Nova, we’re people, people - proud to serve as plan management partners for our clients and as care navigators for their members. Our solutions are informed by data and driven by a passion for helping people live better. We believe the best solutions are built together, and the best experiences are fueled by diverse backgrounds and perspectives. As you'll see during our hiring process we are committed to a diverse and inclusive work environment, where our associates are empowered to be their authentic selves. Our differences lead to innovation and together we strive to exceed our clients’ expectations and create a positive, lasting member experience.
Benefits of Joining Nova's Team
Our Culture
We work hard and have fun. We focus on deadlines and client service while also enjoying obscure celebrations, like National Pet Day. From March Meme Madness and “Unplugged” company-wide monthly meetings to gratitude campaigns and ice cream surprises, we show our associates appreciation every day. There’s plenty of opportunity to get involved and become empowered through our associate-led committees. Individually, the committees offer a cross-functional opportunity for associates to build relationships with each other and their offerings help make Nova a great place to work year after year. We’re so friendly, it’s awkward. Some people even say their coworkers feel like family - but that may be because we have a number of associates who are actually family. Read some of their stories.
Michael D.
Client Account Manager
"I enjoy knowing that the work I do helps others. I enjoy that I am able to help our clients and members everyday."
Dawn N.
Training Specialist
"Without great leadership, I wouldn't be where I am today. Nova Leaders have listened, supported, and given me opportunities to achieve my goals."
Marisa L.
Core System Lead
"People are caring and many coworkers have now become family to me. I consider Nova a great place to work because the company cares about and supports its employees."
Shara L.
Claims Manager
"The culture is what makes Nova a special place to be. It is a family environment where people genuinely care about others and always come together as a team."
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Compensation, Benefits & Opportunities
Nova has built, attracted, and retained an expert workforce focused on customized health solutions. As part of our hiring process we believe in promoting from within and offer our associates competitive salaries and benefits. As a Nova associate, work life balance includes a focus on quality of life along with a challenging and satisfying work environment. Additional benefits include:
Competitive salaries and 401k with employer match
Community giving program and volunteer opportunities
Medical, dental, and vision coverage
Education assistance
Flexible hours & work life balance
Generous paid time off and 9 paid holidays
"Dress for your day" dress code
Associate-led wellness committee and office-based fitness center
Paid military leave
Wage continuation in the event of a disability
Adoption assistance
Leadership development and growth opportunities
Dedication to the Community
Nova associates love to give back. Last year, we raised nearly $15,000 for charitable organizations. The compassionate hearts of Nova associates are also innovative, flexing to pivot to the circumstances laid before them honoring previous charitable commitments while also adopting new opportunities to make a positive impact in the lives of others. Additionally, Nova’s associate-led committee, Nova in the Neighborhood, organizes events and activities for associates to support small businesses and non-profits throughout Western New York. As a part of the Independent Health family of companies, we also have the opportunity to volunteer as RedShirts, making a difference in the communities we serve through multiple programs and events.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Read additional EEO/AAP information.