Contact Us

Have a question? Let us help. You’re not in this alone. We’re committed to working with you to get you the answers you need when you need them.

Medical, Dental and Vision Plan Participants
Nova’s customer service representatives are here to help with questions regarding your plan, benefits, provider information, etc. You may also contact us if you are having problems logging into your secure online portal. You can reach customer service by calling the number on your ID card or by calling us toll-free at 1-800-999-5703. You will have the option to leave a message if you contact us after hours or during holiday closings. A customer service representative will return your call the next business day.

FSA, HSA, and HRA Subscribers
Contact us for questions regarding your reimbursement account or if you are having problems logging into your secure web portal. Nova’s customer service representatives can be reached toll-free at 1-800-264-9115.

Employers, Organizations, Brokers, and Consultants
Our client satisfaction survey says it all. We work hard for our clients and they’re happy! To learn more about the benefits of partnering with Nova contact your broker or Nova’s Sales Department at (716) 932-5105 or e-mail AskNova@novahealthcare.com

Finance Questions
If you have questions for the finance team at Nova Healthcare Administrators headquartered in Buffalo, NY please email finance@novahealthcare.com or call us toll-free at 1-833-576-6492.

Health Care Professionals/Providers
Provider or health care offices may contact Provider Customer Service toll-free at 1-800-999-5703. Press 3 for billing inquiries, requests to become a participating provider in the Nova Dentalcare or Nova Medicalcare networks, or for general questions.