If you have any questions about Nova, feel free to contact us.
Medical, Dental and Vision Plan Participants
Have a question? Nova’s Customer Service representatives are here to help with questions regarding your plan, benefits, provider information, etc. You may also contact us if you are having problems logging in to our online system. Nova’s Customer Service Department can be reached at (716) 773-2122 or toll-free at 1-800-999-5703. We are available Monday through Friday 8 a.m. to 5 p.m. EST. You will have the option to leave a message if you contact us after hours or during holiday closings. A Customer Service representative will return your call the next business day.
FSA and HRA Plan Participants
Contact the FSA and HRA Department for questions regarding your account information. You may also contact us if you are having problems logging in to our online system. Nova’s Customer Service Department can be reached at (716) 505-8509 or toll-free at 1-800-264-9115.
Employers, Organizations, Brokers and Consultants
To learn more about the benefits of partnering with Nova contact your broker or Nova’s Sales Department at (716) 932-5105 or
Already a Nova Client?
As a current client you may contact your dedicated Client Account representative for specific questions regarding your plan.
Health Care Professionals/Providers
Provider or Health Care offices may contact Provider Customer Service at (716) 773-2122 or toll-free at 1-800-999-5703 for billing inquiries, requests to become participating providers, or for general questions.