Employer FAQs

For your convenience, we’ve listed the answers to some of our most frequently asked questions.

Who do I contact if I have a question about my plan?
You may contact your dedicated Client Account representative for specific questions regarding your plan or log in to Nova’s secure Employer Information Center.

What services does Nova provide?
For an overview of our extensive portfolio of offerings, visit our Products & Services page.

What is a TPA?
A Third Party Administrator (TPA) provides administrative services for employee benefits on behalf of group health plans.

How does a self-funded plan differ from a fully insured plan?
With a self-funded plan, an employer pays claims expenses as they are incurred by the enrollees on an established schedule. A fully insured plan transfers the risk of claim payment to an insurance carrier in exchange for a monthly premium.