A TPA with a Mission: Creating Paths to Innovative Health Plans
What Drives Us
Our mission is clear: To be a trusted strategic partner in benefit plan administration, offering flexible and creative solutions to improve health outcomes and manage cost. By fostering a culture of integrity, collaboration and accountability, we provide expert support to clients and compassionate service to their members.
Where We're Headed
We strive to provide best-in-class benefit plan administration by helping clients navigate challenges and improve health outcomes.
Award-Winning Health Care Customer Service
Nova is a winner in the 2024 Stevie Awards for Sales & Customer Service. Honored in the contact center category, Nova’s customer service team was recognized for our caring, empathetic approach and focus on employee culture and retention, which is reflected in our high level of service delivery, with consistently low average speed of answer rates, high audit scores and client satisfaction ratings of above 90%.
Transparent, Accountable Health Plan Administration
As a partner and advocate for employers seeking greater control over health care costs and outcomes, we believe transparency is critical. That's why it's important to have our service reviewed and verified by an independent third party, the Validation Institute. Their review of Nova's business practices in their new Third-Party Administrator Validation affirmed our commitment to full transparency in administrative fees and third-party services, no undisclosed markups or referral fees from vendors or providers, flexibility for plan sponsors to engage third-party vendors and auditors, and administrative processes that adhere to plan documents and sponsor direction.
Experienced, Award-Winning Employee Benefit Services
With more than 40 years of experience, we are a third party administrator that cares. We see the people that health plans serve and the businesses they support — and we partner with them on their path to better insurance benefits.
When it comes to health plans, we don’t believe one size fits all. That’s why we operate outside of the box to find solutions that others simply won’t consider for a variety of self-insured health plan needs — medical, dental, vision, reimbursement account administration and private-labeled partnerships.
Every aspect of our business aims to take the complex out of a complicated health care system for insurance brokers, our clients, and their members. We prioritize service and solutions that are both personal and personalized.
You don’t have to take our word for it. Our results, awards and accreditations speak for themselves.
