Medical, Dental and Vision Plan Participants
If you have a Nova ID card and you have questions about your plan, the best way to reach our customer service team online is by logging in to your secure member portal. Our customer service representatives are here to help with questions regarding your plan, benefits, provider information and more. You may also contact us if you are having problems logging into your secure online portal. You can reach customer service by calling the number on your ID card or by calling us toll-free at 1-800-999-5703. You will have the option to leave a message if you contact us after hours or during holiday closings. A care navigator from our customer service team will return your call the next business day.
FSA, HSA and HRA Subscribers
Contact us for questions regarding your reimbursement account or if you are having problems logging into your secure web portal. If you have a reimbursement account with Nova you can reach our customer service team at firstname.lastname@example.org or 1-877-268-3799. Customer service representatives can be reached Monday - Friday, 8 a.m. - 8 p.m. EST.
Health Care Professionals and Providers
Provider or health care offices may contact Provider Customer Service toll-free at 1-800-999-5703. Press 3 for billing inquiries, requests to become a participating provider in the Nova Dentalcare or Nova Medicalcare networks, or for general questions.
Employers, Organizations, Brokers and Consultants
Current Clients, Brokers and Consultants, New BORs
New to the HR or plan administration team? If you’re a new consultant or a new broker of record, please reach out to your Client Account team. Need help? Email us at AskNova@novahealthcare.com. Welcome aboard!
Request A Proposal
Your journey to find health plan success and satisfaction starts with one click. Answer a few quick questions and we can get started on a quote. If you have more detailed needs, we may reach out to gather more information. Here's a list of some of the items we may need.