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Looking for ways to contact Nova?
Looking for ways to contact Nova?

Contact Us

Have a question? We’re here to help. You’re not in this alone. Let us get you the answers you need when you need them.
Find out how to get in touch below.

Medical, Dental and Vision Plan Participants

If you have a Nova ID card and you have questions about your plan, the best way to reach our customer service team online is by logging in to your secure member portal. Our customer service representatives are here to help with questions regarding your plan, benefits, provider information and more. You may also contact us if you are having problems logging into your secure online portal. You can reach customer service by calling the number on your ID card or by calling us toll-free at 1-800-999-5703. You will have the option to leave a message if you contact us after hours or during holiday closings. A care navigator from our customer service team will return your call the next business day.

FSA, HSA and HRA Subscribers

Contact us for questions regarding your reimbursement account or if you are having problems logging into your secure web portal. If you have a reimbursement account with Nova you can reach our customer service team at flex@novahealthcare.com or 1-877-268-3799. Customer service representatives can be reached Monday - Friday, 8 a.m. - 8 p.m. EST.

Health Care Professionals and Providers

Provider or health care offices may contact Provider Customer Service toll-free at 1-800-999-5703. Press 3 for billing inquiries, requests to become a participating provider in the Nova Dentalcare or Nova Medicalcare networks, or for general questions.

Employers, Organizations, Brokers and Consultants

Our client satisfaction survey says it all. We work hard for our clients and their happiness! To learn more about the benefits of partnering with Nova, contact your broker or our Sales Department at (716) 932-5105 or email the sales team at AskNova@novahealthcare.com.

Current Clients, Brokers and Consultants, New BORs

New to the HR or plan administration team? If you’re a new consultant or a new broker of record, please reach out to your Client Account team. Need help? Email us at AskNova@novahealthcare.com. Welcome aboard!

Finance Questions

If you have questions for the Finance team at Nova Healthcare Administrators, headquartered in Buffalo, NY, regarding invoices please email finance@novahealthcare.com or call toll-free at 1-833-576-6492.

Request A Proposal

Your journey to find health plan success and satisfaction starts with one click. Answer a few quick questions and we can get started on a quote. If you have more detailed needs, we may reach out to gather more information. Here's a list of some of the items we may need.