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Doctor talking to patient
Doctor talking to patient

Members (Plan Participants)

Health care is more effective when people actively participate and engage in their care. That’s why we’re committed to providing opportunities for our plan participants to become more educated, involved and poised to embrace healthier choices and behaviors. And we’re here to support you every step of the way. 

Once you create an account through the desktop portal, you can download the app to ensure you have your plan information at your fingertips. If you have questions, call our Customer Service department to speak with one of our Care Navigators. A Care Navigator can help you find a provider and schedule appointments, discuss copayments and claims status, make a real-time transfer to a RN, and more. Our dedicated, resourceful, and caring team is committed to providing an elevated level of service.

 

Find a Provider

 

Frequently Asked Questions

 

FSA & HSA Eligibility List

 

FSA & HSA Benefits

Medical, Dental, and Vision Plan Participants

Select the Log In button below to access your personal benefits information, as well as helpful tools, through Nova’s Consumer Information Center. Once your account is created, you can download the MyNova app for iOS and Android devices.

Reimbursement Plan Participants

Select the Log In button below to access the Reimbursement Account Information Center for plan details. Once your online account is created, you can download the NovaFlex app in the App or Google Play stores.