We Are Here to Help
Did you know you can call Customer Service at Nova and ask to speak with a Registered Nurse? Our nurses can help you understand your condition in the context of your plan benefits to help you make informed decisions.
We understand health care can be confusing. That's why we are here to support you and provide another resource in addition to your primary care physician. By helping you navigate the health care system and get organized, we can help to make your health care experience less overwhelming. With support and guidance from our team, we can help you:
1
Develop strategies to help you achieve your desired goals.
2
Set short and long-term goals to help you manage your health.
3
Create action plans and help you keep track of your progress.
Get in Touch!
Call the Customer Service number on your ID card Monday - Friday from 8 a.m. - 5 p.m. ET and ask to speak with a nurse today! Can't find your ID card? Check out our Contact Us page.
What Can You Call About?
Nova's Registered Nurses are available to provide guidance and education on these topics, and more:
- Asthma
- Cancer
- Chronic Back Pain
- Chronic Obstructive
Pulmonary Disease (COPD)
- Depression
- Diabetes
- Heart Disease
- High Blood Pressure
- Multiple Sclerosis
- Rheumatoid Arthritis
- Stroke
Registered Nurses are available to serve as a resource for information to help you understand and manage your condition.
We can help you understand what to expect so you are prepared.
We can help you understand what to expect so you are prepared.
Our team will work with you to understand your medications, side effects, and possible interactions.
Our Registered Nurses can help coordinate your care and help answer questions.
Nova’s Under the Coverage Podcast
Nova’s Under the Coverage podcast talks to people who work in the health benefits industry. They share tips on how they leverage what they know to better navigate the health care and health benefits systems. What can you learn? We cover FSA, HRA and HSA plans to help you use them effectively. We talk to a nurse about precertification. We discuss using a benefit plan when you have a chronic condition and how to understand what's on your EOB.