Oct 14, 2025
How TPAs Can Close the Growing Trust Gap in Employee Benefits
Trust in the U.S. health insurance system is at a critical low. According to “The Trust Foundation is Fractured for US Health Insurers, 2025,” published in BenefitsPRO (October 2025), consumers overwhelmingly report frustration and confusion when navigating their health benefits. For third-party administrators (TPAs), this environment presents both a challenge and an opportunity; a chance to redefine what health benefits can look like when transparency, empathy, and data-driven insight lead the way.