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At Nova, we never stop innovating, improving and building a better experience for you. That’s why we continuously explore trends and dive into data.

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Nova Healthcare Administrators Honored Among  2022 LUMINARIES by BenefitsPRO

Nov 1, 2022

Nova Healthcare Administrators Honored Among 2022 LUMINARIES by BenefitsPRO

Nova Ranked Among  2022 Best Places to Work in Healthcare

Sep 30, 2022

Nova Ranked Among 2022 Best Places to Work in Healthcare

Sep 29, 2022

New Podcast Episode Helps Listeners Understand FSAs and All They Cover

Flexible Spending Accounts (FSAs) may be considered a “sleeper benefit” – in a world where the price of everything seems to be increasing before our eyes, a medical FSA can save you money on items you’re buying anyway. Michael Heimdal of FSA Store, an online resource and marketplace for FSA-eligible products, joins the latest episode of Nova’s “Under the Coverage” podcast to help listeners understand what’s eligible so they can take advantage of the savings with as little frustration as possible.

Sep 8, 2022

New Podcast Episode Discusses Benefits of Direct Primary Care, Relationship with PCP

Most health plan members are accustomed to understanding which providers are in-network and out-of-network based on a logo on their medical insurance ID card. But the marketplace is changing, with some plans offering alternatives to traditional provider networks. It’s important to understand which providers are covered with your plan to get the most from your health care benefits. But perhaps even more vital is the access and relationship you have with your provider – particularly your PCP.

Jul 28, 2022

New Podcast Episode Answers Listener Question on Appealing Health Plan Decisions

Have you ever had coverage for a medication, benefit or medical visit denied by your health plan? While this is frustrating, learn more about what actions you may be able to take on Nova’s latest podcast episode, “I Don’t Want a New Drug.”

Jul 21, 2022

Nova’s Latest Podcast Clarifies Health Plan Expenses

Do you pay a deductible, copays or coinsurance under your health plan? Not quite sure what each of those terms means? You’re not alone. Nova’s latest podcast episode, “Deductible, Copay, Coinsurance and Out-of-Pocket Maximums – 50 Shades of Health Insurance Grey” helps dissect the health plan math involved with your medical expenses.

Jul 14, 2022

Goose Digital Webinar Features Nova’s Director of Marketing & Communications

Nova’s director of marketing and communications, Sara Fluskey, joins a panel of experts to discuss challenges and opportunities in delivering marketing performance in “Fireside Chat: Disruption, Digital & Dollars, How Much Drama Can We Survive?” This recent webinar was led by Goose Digital, a strategic marketing support services agency, and WilsonHCG, a provider of human resource services.

Jun 9, 2022

Podcast Reminds Listeners to Prioritize Preventive Care

Like so many others, our colleague Kim wasn’t excited to get bloodwork or visit a primary care doctor (PCP) annually because needles (ugh) and she’s generally healthy. But one of her biggest lessons from working in health care for more than 20 years has been the importance of staying up-to-date with preventive care services, which she discusses in this week’s episode, “You See Your PCP? Yeah, You Know Me!”

May 26, 2022

Podcast Explains Prior Auth and Precertification Process

Precertification and prior authorization. What is it? When is it needed? Who is responsible for obtaining it? This week’s podcast, “These Boots Are Made for Walking… and they May Have Required Precertification,” answers some of these confusing questions.

May 12, 2022

‘Under the Coverage’ Talks Reimbursement Account Rules

Pro: Your employer provides a benefit plan that offers a reimbursement account and you want to participate. Con: Sometimes the rules on using health reimbursement plans can make the benefit feel less beneficial and more problematic. Who needs that?

May 5, 2022

Reimbursement Benefits Are Topic of Latest Podcast

There is so much to unpack when it comes to deciding if health reimbursement benefits are right for you – and which option to choose.

Apr 28, 2022

"Under the Coverage" Episode Discusses Babies and Benefits

Life gets real when you welcome a bundle of joy to your world. Part of this new reality also includes assessing health plan coverage and benefits. This week’s podcast, “Babies and Benefit Plans,” covers what happens to your benefits when you’re planning for a new addition to the family.

Apr 21, 2022

“Under the Coverage” Episode Covers the Complexities of Managing a New Health Diagnosis

Managing a new health diagnosis involves a steep learning curve, as anyone who has been through this knows. In our latest episode, “Navigating the Perfect Storm,” we’ll discuss this topic and offer guidance for those managing a new health issue or chronic condition.

Apr 14, 2022

Physician Joins this Week’s “Under the Coverage” Podcast to Discuss What Patients Can Do to Improve the Quality of Care

Requesting your medical records, copies of scans, and test results should be a common occurrence. Armed with this information you can save yourself from unnecessary duplication of services and improve the quality of your medical care, explains this week’s “Under the Coverage” guest Dr. Adnaan Sheriff of Amherst Medical Group in Buffalo, NY.

Nova Healthcare Administrators Ranked Third Among  2022 Best Companies to Work for in New York

Apr 14, 2022

Nova Healthcare Administrators Ranked Third Among 2022 Best Companies to Work for in New York

Apr 7, 2022

This Week’s “Under the Coverage” Podcast Tackles Topic for Young Adults: When to Move off their Parents’ Health Plan

Our latest podcast, “Feelin’ 23,” covers this question, which was submitted by one of our dedicated listeners. Guest Carey Krieger, who leads the self-funded account management team at Nova’s parent company, Independent Health, joins “Under the Coverage” once again to help listeners figure out if and when younger adults should change benefit plans.

Nova Awarded 2022 Platinum Bell Seal for Workplace Mental Health

Apr 1, 2022

Nova Awarded 2022 Platinum Bell Seal for Workplace Mental Health

Mar 31, 2022

Importance of End-of-Life Planning Discussed on this Week’s “Under the Coverage” Podcast

Having conversations around end-of-life planning is not easy and the paperwork that accompanies them doesn’t make it any easier. In this week’s episode, “The Dirt on Health Care Proxy and End of Life Conversations,” our guest shares her unique perspective on the importance of preparing for end-of-life – regardless of your age and state of health.

Mar 24, 2022

This Week on “Under the Coverage”

When at the doctor’s office, it can feel like a lot of information is thrown at you in a short time. You may have questions but hesitate to ask for various reasons. But asking questions can save you some money, as Al Lewis, CEO and co-founder of Quizzify, shares on Nova’s latest podcast, “Pregnancy and ER Bills.”

Mar 17, 2022

Latest “Under the Coverage” Episode Features Al Lewis Discussing Dental Treatments

Have you ever considered Silver Diamine Fluoride (SDF) as an alternative to crowns or fillings? There may be a silver lining to this dental treatment. Listen to learn why from Al Lewis, CEO of Quizzify, who joins Nova’s latest podcast, “There’s More Than One Way to Fill a Tooth.”

Mar 10, 2022

Podcast On the Roles Nurses Play at Insurance Companies

In this week’s episode of “Under the Coverage,” Nova’s director of health plan performance management, also a former practicing nurse, discusses the many experts available at your insurance company to help guide you through your health care journey. This includes registered nurse case managers. These case managers not only have a clinical background, but by the nature of their role have access to claims and medical quality data that can be immensely valuable in counseling members.

Mar 9, 2022

Awarded NextGen Benefits Solution Provider Certification

The NextGen Benefits Network has awarded the prestigious NextGen Benefits Solution Provider Certification to Nova Healthcare Administrators (Nova). NextGen Certification recognizes adherence to a stringent set of principles and validated performance results.

Podcast on How Insurance Companies Handle Medical Claims

Mar 3, 2022

Podcast on How Insurance Companies Handle Medical Claims

Feb 24, 2022

Podcast Encourages Listeners to Advocate for their Health

“No news is not always good news. You have to be an advocate of your own health.” This message is emphasized throughout this week’s episode of “Under the Coverage,” aptly titled “No News is Not Always Good News.” The podcast features a nurse from Nova’s medical management team who shares how she advises patients as part of her workday

Feb 17, 2022

Importance of Reading Medical Bills Podcast

Though it may seem daunting, you should read your medical bills like you would any other bill. And if you’re in a high deductible health plan, you should or will become keenly aware of the cost of billed services. Stream Nova’s next podcast episode, “Bonfires & Medical Bills,” in their “Under the Coverage” series for an inside perspective on understanding medical charges.

Feb 10, 2022

Nova Releases Next Podcast Episode

Does your employer offer more than one health plan? Overwhelmed and need some direction? Stream Nova’s next podcast episode, “Choosing a Health Plan” for some guidance. Part of their “Under the Coverage” podcast series, this latest episode helps walk listeners through how to analyze their consumption of health care when selecting a plan.

Feb 3, 2022

Nova Launched "Under the Coverage" Podcast

Wish you understood how to better navigate the health care system? We do too. That’s why Nova Healthcare Administrators (Nova) has launched “Under the Coverage,” a podcast featuring people who spend their working days focused on health benefits and health care, to share their insider tips on information they wish every health care consumer knew.

Jan 27, 2022

Finding the Right Pharmacy Management Solution Webinar

Reducing pharmacy drug spend. This is typically an employer’s top priority when trying to control health plan costs. Struggling with how to develop an effective RFP while shopping for the right pharmacy benefits management (PBM) partner? How can you tell which PBMs are legit and who’s all talk?

Nova Earns URAC Accreditation in Case Management

Jan 19, 2022

Nova Earns URAC Accreditation in Case Management


Jul 25, 2021

Announcing Partnership with HealthJoy

Nova Healthcare Administrators, Inc. (Nova) announced Friday its latest partnership with HealthJoy, the on-demand personalized healthcare navigation platform, to bring HealthJoy TPA+ to current clients and new business prospects.

Jul 6, 2021

Spectrum Series- Medical Management Webinar

Finding a balance between offering a robust wellness program while remaining compliant with federal rules and regulations can be challenging. However, a targeted approach to wellness can spur plan participants to use their preventive care benefits.

Nova Ranks as One of the Best Employers – Twice!

May 28, 2021

Nova Ranks as One of the Best Employers – Twice!

May 20, 2021

Hiring 57 full-time customer service positions

Independent Health aims to fill 32 customer service representative positions and its affiliate company, Nova Healthcare Administrators, is hiring 25 care navigators, including several bilingual care navigators, in its customer service department. Independent Health and Nova are looking to fill these positions by late May or June.

May 5, 2021

Wellness Solutions Webinar

Finding a balance between offering a robust wellness program while remaining compliant with federal rules and regulations can be challenging. However, a targeted approach to wellness can spur plan participants to use their preventive care benefits.

May 3, 2021

Re-accreditation Through the Validation Institute

Nova Healthcare Administrators, Inc. (Nova) Nova's clinical protocols drive measurable improvements that help to mitigate year-after-year trend. Following a thorough data analysis, Nova was revalidated through the Validation Institute for 2021 in the TPA category.

Nova in the News

Read the latest news coverage featuring Nova and our associates

Nova Honored with BenefitsPRO LUMINARIES Award

November 4, 2022 - Nova was recognized in the Education & Communication category for this innaugural award.

Chief Clinical Officer Weighs in on Optimizing Cancer Care

November 1, 2022 - Nova's chief clinical officer shares insights on the value of genomic testing.

NextGen Benefits LiveCast: A Spectrum of Solutions

May 6, 2022 - Nova's Chief Sales Officer shares seven cost containment strategies to meet clients where they are.

New Benchmarks for Evaluating Vendors: Benefits Consultants, TPAs and Brokers

March 2022 - Nova's rigorous vendor vetting strategies keep up with the changing health care landscape.

3x3x3 Interview with BenefitsAlly

January 14, 2022 - Hear Nova’s Chief Sales Officer answer three questions about Nova in under three minutes.

Giving Staff the Tools to Focus on Mental and Physical Health

September 16, 2021 - Nova prides itself on prioritizing associate well-being through flexible work arrangements and virtual wellness initiatives.

Take Control of Health Care Benefits

July 1, 2021 - The flexibility of choice in self-funding offers a variety of options to positively manage risk, cost and care outcomes.

Nova’s Podcast: Under the Coverage

Nova’s series of podcasts feature associates and external partners who share their insider insights on the health benefits industry. Their stories aim to provide information to help you navigate the complex health care system.

Under the Coverage

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Media Contact

Breann Petro - Manager, Communications
(716) 932-5066  |

Non-Media Inquiries

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